Privacy Policy

Privacy Policy for Sweet Bee Services

Effective Date: June 23, 2025

1. Overview

Sweet Bee Services (“we,” “us,” “our”) operates www.SweetBeeDoula.com. We are committed to protecting your privacy and safeguarding your personal and health-related information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and applicable U.S. federal and state privacy laws.

2. Information We Collect

  • Personal Information: Name, phone number, email address.

  • Health Information: Medical details submitted via our intake system or client relationship management (CRM) platform.

  • Payment Information: Processed securely through Stripe (we do not store card data).

  • Usage Data: Collected via cookies and tools like Google Analytics (includes device info, IP address, site interactions).

3. How We Use Your Information

  • To schedule appointments, provide doula and maternal care services.

  • To communicate with you about your care and send service updates.

  • To send newsletters and marketing content (only if you opt in).

  • To analyze website usage and improve our offerings.

4. Legal Grounds for Processing

  • Service Provision: Necessary to perform services you request.

  • Consent: Required for marketing communications and non-essential tracking.

  • Compliance & Legal Duties: Fulfillment of obligations under HIPAA and state laws.

5. Information Sharing

We may share data with:

  • Stripe: To process payments (subject to their privacy policy).

  • CRM and Scheduling Tools: For care coordination (under HIPAA-compliant Business Associate Agreements).

  • Analytics Providers: Such as Google Analytics for site traffic insights.

  • Legal or Regulatory Authorities: As required to comply with the law.

We do not sell or rent personal or health information.

6. HIPAA Compliance

We comply with HIPAA’s Privacy and Security Rules. All protected health information (PHI) is handled in accordance with applicable laws, and we maintain Business Associate Agreements (BAAs) with third-party service providers who support healthcare functions.

You have the right to:

  • Request a copy of your health records.

  • Correct or update your PHI.

  • Receive a list of disclosures of your PHI.

  • File a complaint with us or HHS if you believe your rights are violated.

7. Retention of Data

We retain:

  • Health Records: For at least 7 years in accordance with most state and federal healthcare retention laws.

  • Contact and Transaction Data: For up to 7 years for accounting, regulatory, and client service purposes.

  • Analytics Data: Per Google Analytics’ default retention policy (currently 14 months unless changed).

8. Security Practices

  • TLS encryption of data in transit.

  • Encryption of stored health and contact data

  • Role-based access controls and staff training on data privacy.

9. Cookies & Tracking

Our site uses cookies and similar technologies to understand usage patterns and enhance your experience.

  • You may accept or reject cookies through your browser settings or cookie banner.

  • We use Google Analytics for site metrics. You can opt out via Google’s tools.

10. Marketing Communications

We only send newsletters or promotional emails if you have opted in. You may unsubscribe at any time using the link in any email or by contacting us directly.

11. Minors

Our services are not directed to individuals under the age of 16, and we do not knowingly collect information from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes via our website or email.

13. Contact Us

For questions about this policy or your privacy rights, contact:

Sweet Bee Services
Email: hello@sweetbeedoula.com
Mailing Address: 841 E Fort Avenue #371 Baltimore, MD 21230